Here's a Few Answers To
Our Most Common Questions:

What Do You Need In Order to Access my Account?

We are registered with Amazon as developers, so we require your Amazon MWS API credentials to pull reports and run our audit. Read More

Do You Handle Specialty Cases?

We do! We have a special department that deals with larger or more complicated cases that you have been unable to resolve on your own. In order to inquire how to use this special service, please contact our support team: Read More

How Does the Claim Process Work?

After signing up, you will be assigned to a case manager that will be filing claims on your behalf. Afterward, our claim engine will audit your data based on an 18-month look-back period. We will then create an internal queue of claims that need to be filed. We will then manually file these cases with... Read More

How Much Does GETIDA Charge?

We charge a 25% recovery fee based on successful reimbursements we filed. If we do not recover, we do not charge. Read More

How Do I Pay For GETIDA?

We send out a monthly invoice with all reimbursement details for your review. All reports are for the previous month of work. When you sign up, we ask you to provide payment information. Once we have your credit card on file, monthly billing is automated. We accept all major credit cards and your credit card... Read More

Are You Compliant with Amazon’s Terms of Service

GETIDA aims to be 100%  compliant with Amazon's Terms of Service. Amazon's TOS outlines a few requirements for our industry. Here are a few of their requirements: Do Not File Automatically Do Not File Premature or Expired Claims Do Not File Poorly Researched Claims Do Not File Too Many Claims at Once Do Not File Automatically: We... Read More

Do I Need to Sign a Contract?

We have standard terms of service that you agree to when signing up. Our service is month-to-month. However, you can cancel the service at any time. Read More

What If I Also File My Own Claims?

We track the cases we file with unique case IDs. We use these case IDs to track reimbursements when billing you. We will never charge for a claim we didn't file ourselves. Read More

What Makes You Different From Your Competitors?

We believe there are a few key ways we are different from other services that claim to do similar audits of FBA reimbursements. We follow up with you on claims that need more information in order to be reimbursed. We can locate more claim types because we actually have people reviewing your data. We have... Read More

What Do You Do With My Data?

Any data we collect is for the express purpose of helping you with your business needs. If you choose to cancel our service, then upon request, we will erase all the data we collected related to your business. Read More

How Do I Save Money With Amazon

At GETIDA, we utilize auditing software that is specially designed for FBA sellers, who want to keep track of everything related to their sales. With our software, you will gain access to seller data analytics, refunds tracking, FBA inventory reimbursements, and more. You will be able to manage your inventory transactions in a hassle-free manner.... Read More

Which Marketplaces Does GETIDA Support

GETIDA can audit and claim reimbursements for the following Amazon marketplaces: North America Amazon (United States) (Canada) (Mexico) UK Amazon (Germany) (United Kingdom) (France) (Italy) (Spain)   Read More

Do You Automate Claim Submissions

No. GETIDA does not automate claim submission. Beyond the fact that automated claims submission is against Amazon's Terms of Service, we work hard to ensure that claims are as robust as possible and free of errors. We use case managers to file claims. Read More