We’re a team of US-based customer service experts managing accounts on Amazon, Shopify, Walmart, and Click Funnels. We respond to all customer inquiries, complaints, replacements, refunds, and returns.
For Amazon accounts, we manage lowstar seller feedback and lowstar reviews. Great opportunities to engage with customers, resolve issues and (hopefully) turn a negative review into a positive one! We also monitor Account Health, Performance Notifications, and Voice of the Customer metrics.
We are the eyes and ears of the customer’s perception of our client’s products which often leads back to opportunities to enhance listing content. We also “”see”” quality issues arising and alert clients accordingly.
This goes to the core of using locals to manage your customer relationships. Our team are all remote, living lives with millions of other American consumers, and relate in an instant to what may be perceived as a niggle or being too fussy. Of course, sometimes it’s entirely appropriate to push back a little. You need to be local to get this, to read between the lines so you can get some engagement going with a customer.
Clients have a dedicated Account Manager who looks after their account along with a Support Manager providing cover for when they’re away. So, no need to be concerned about recruiting and training VAs and working out what to do when they’re away – or leave! Complete peace of mind, 365 days a year.